Privacy Statement for Clients
In this Privacy Policy the terms, 'we' or 'us' is Fairview Solicitors.
Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws. We are registered with the UK Information Commissioner's Office (ICO) as a data controller under registration number ZA176920
Please read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us.
What Information We Collect
We process personal information which you give us:
- As a client to provide you with legal services.
- Whilst servicing your account through in writing or over the phone.
- If you request information or assistance from us.
What personal information we process
This includes:
- Personal details such as your date of birth, address, National Insurance Number, telephone number and email address.
- Identity information such as your passport, driving licence, utility bills or national identity card.
- Credit history and records relating to you, your partner or anyone else you are financially linked with (we obtain this information from credit reference and fraud prevent agencies).
- Family, lifestyle, financial and social circumstances.
- Financial details such as your income and information about your bank accounts.
- Employment/self-employment details.
Special Categories of Personal Data
Special categories of personal data include information about an individual's health and other categories of personal information which are closely protected.
We do not generally process such information unless you have voluntarily provided this to us, or it is relevant to the legal service you have asked us to provide you with. For example, in Family & Matrimonial matters, or where you have advised us of an issue, such as your health, which could mean that you may be classed as a “vulnerable client” i.e. due to your personal circumstances or personal characteristics you are particularly vulnerable to financial detriment. We will process sensitive information where you have provided this information to us and have agreed that we can use this information to deliver products and services to you. Where possible we shall seek to minimise the collection and use of such special categories of personal data.
How we use your Information
We use your information to:
- Provide legal services to you.
- Provide and service your relationship with us.
- Comply with legal obligations for the prevention of financial crime and money laundering.
- We will process your information in order to meet our contractual obligations to you, were have a legitimate interest to do so, where we are permitted by law or to comply with applicable laws and regulation.
| PURPOSE |
LEGAL BASIS |
| Providing a service and internal processing |
| To assess your needs and provide you with suitable products and services |
Contractual obligation to provide you with, or a proposal including a costs estimate.
Where special categories of personal data are processed, these are necessary to assess your needs |
| To service and administer your matter including billing |
Legitimate interests to provide and manage the service |
| To verify the identity of our clients |
To comply with legal obligations to prevent money laundering |
| To confirm, update and improve our client records |
To comply with legal obligations in the Data Protection legislation |
| To provide you with any information on the services that you have requested |
To meet our contractual obligation to provide information on the services you have requested |
| Relationship Management |
| To manage and develop our relationship with you |
Legitimate interest to service your matter and improve our service to you |
| Training and development |
| For training purposes and to improve our service to you |
Legitimate interests to improve our services and develop our employees |
| Complying with Legal Obligations |
| To prevent, investigate and prosecute crime, fraud and money laundering |
To comply with legal obligations for prevention of financial crime and money laundering |
| For auditing purposes |
To comply with our legitimate interest to conduct audits |
| If we are obliged to disclose information by reason of any law, regulation or court order |
To comply with legal obligations |
| Other |
| To transfer information to any entity which may acquire rights in us |
Legitimate interests for commercial interests |
| For any other purpose to which you agree. |
With your consent |
How we retain your personal information
We will retain your personal information in accordance with applicable laws. We will take reasonable steps to destroy or anonymise personal information we no longer need for the purposes we have set out above.
Our retention periods are:
| Type of personal Information |
Retention Period |
| General personal data which includes your normal personal data, personal identity and personal financial data |
6 years after the end of our business relationship with you, or the end of your matter which ever comes later |
| Client Due Diligence Material which includes copies of your Passport, Drivers Licence, Bank Statements and any associated documents and explanations you have given to us to prevent fraud, financial crime and money laundering |
6 years after the end of our business relationship with you, or the end of your matter which ever comes later |
| Special categories of personal data |
6 years after the end of our relationship with you |
How we share your information
Where necessary or required we share information with:
- Regulatory authorities to comply with our legal obligations.
- Credit reference agencies to check your identity in accordance with our legal obligations.
- Property Search Companies to identify any issues that might influence your decision to buy or sell a property.
- Insurers for the purpose of providing you with appropriate financial cover for an identified insurable risk, or in connection with any claim made by you against us.
- Property Agents, Brokers, Lenders, other Solicitors involved in your transaction representing other party(ies) in your matter to enable them and us to fulfil our obligations to you.
- Other Government Departments such as HMRC, Companies House, Probate Registry, Court of Protection or HM Land Registry to fulfil your and our legal obligations.
- Experts and Barristers required to work on your matter.
- Our Auditors and external assessment bodies to achieve and maintain any Regulatory or Quality Assurance Standards and accreditations which meet our legal obligations and enable us to provide quality legal services to you.
Information Security
We invest appropriate resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.
Updates
We will keep this Privacy Policy under review and make updates from time to time. Any minor changes to this Privacy Statement will be posted on this page and we will communicate any major changes to you.
Cookies
Our website uses cookies (including Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes to our Website).
Your Rights
You have the right to request copies of your personal information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You also have a right, in certain circumstances, to object to our processing of your personal information, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on 'consent', but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest.
In relation to all of these rights, please write to us at the address below.
Complaints Process
If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to complain to the Information Commissioner’s Office - (www.ico.org.uk).
Contact Us
You can contact us by writing to us at:
Fairview Solicitors
9 Woodcock Hill,
Harrow, HA3 0XP.
Telephone queries can be made to 0203 490 5200
Legal Disclaimer
Fairview Solicitors uses reasonable care to make sure that the information appearing on this Website is accurate and up-to-date. However, errors and omissions do occur and the user should not take the accuracy of the information for granted but should check directly with Fairview Solicitors. None of the material contained in this Website is to be relied upon as a statement or representation of fact.
Fairview Solicitors shall not be liable for any loss of profits or contracts or any direct, indirect or consequential loss, business interruption or loss of data or programs arising out of or in connection with the use of the information either contained within this site or from any of its Hyper link connections, other than death or personal injury to the extent that this is caused by the negligence of Fairview Solicitors.
Fairview Solicitors may also make improvements and/or changes to the content of this information at any time without notice. All services, product and product price specifications contained within, Fairview Solicitors Website are subject to change without notice.
INFORMATION PROVIDED ON THE WWW.FAIRVIEWSOLICITORS.CO.UK WEBSITE IS PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AS SUCH EXCLUSIONS OF IMPLIED WARRANTIES SHALL APPLY PURSUANT TO APPLICABLE LAWS AND REGULATIONS.
Links to Third Party Sites
Fairview Solicitors cannot and has not reviewed all pages of the Websites linked to this Site and therefore cannot be liable for their content. Users link to other Websites at their own risk and use such sites according to the terms and conditions of use of such sites. Fairview Solicitors provides links to you only as a convenience, and the inclusion of any link does not imply endorsement by Fairview Solicitors or the Website.
Copyright
No part of this Website may be copied or imitated in whole or in part. No logo, graphic, sound or image from this Website may be copied or re-transmitted unless expressly permitted in writing by Fairview Solicitors. (These prohibitions are without limitation to the legal rights of Fairview Solicitors.) Any information provided to Fairview Solicitors in connection with its Website shall be provided by the submitter and received by Fairview Solicitors on a non-confidential basis. Fairview Solicitors shall be free to use such information on an unrestricted basis. In particular, we may transfer information between our subsidiary companies in different countries both inside and outside the European Economic Area.
Trademarks
The trademarks and logos (the Trademarks) used and displayed on this Site are registered and unregistered trademarks of Fairview Solicitors and others. They may not be used in any advertising or other publicity materials in relation to the distribution of any information or materials obtained from this Website without the prior written consent of the Trademark owner. (These prohibitions are without limitation to the legal rights Fairview Solicitors)
Governing Law
Any dispute or claim concerning or arising from this Website shall be determined in accordance with the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction in determining such disputes or claims.
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